Refund and Returns
Your satisfaction is our first priority at Cookies & Cream. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.
If you wish to return an item, please contact us for details. All requests must include the following information:-
- Your Order number if known (appears on the top of the confirmation email)
- Your name and address
- A description of the item you are returning
- Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.
Out of Stock items
If you have ordered an item that is out of stock/out of season, we will contact you immediately to let you know and we can either, send you another item refund your money or give you a store credit.
Faulty Items
All our products are checked before they are dispatched however if for any reason you are not 100% satisfied please contact us immediately. If for any reason your products are damaged in transit we will exchange your products however we do ask that you send back the damaged goods and a copy of your purchase receipt.
